culinaryscience.com.au (“this website”) is operated by Culinary Science (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.
Collection of your information
We collect selected information about you through our websites in an effort to improve your experience, as well as to occasionally communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when required to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Culinary Science, our users, or others.
Types of information collected
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regard to how we may enhance customer experience.
Our website uses “cookies”, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
How we use your information
We may use your collected information in the following ways:
- To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
- To verify your identity and to assist you if you have forgotten your username or password
- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you have agreed to receive such information.
- To help us learn more about your shopping preferences in order to personalise this website in accordance with your preferences.
- To internally analyse trends and statistics.
- To improve or update this website and our products / services.
- To protect the security or integrity of our website and our business.
- To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us if you wish to opt out of receiving communications from Culinary Science.
Website and credit card security
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. www.culinaryscience.com.au uses PayPal a safe and secure third party who use the highest security measures. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting www.culinaryscience.com.au, especially if you access www.culinaryscience.com.au from a shared computer.
Linking to third party websites
When taken to third party websites via links on our site, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet and take care not to post links that compromise the privacy of our customers, The Culinary Science cannot be responsible for the actions of any third party web sites.
Delivery costs are applied to the order prior to the order being submitted, the costs are displayed in Australian dollars.
In the unlikely event that any item/s in an order are subjected to unexpected delays you will be contacted via email or by telephone to advise that the item/s have been placed on back order and to be provided with an expected delivery date. At this time, you can either cancel the items from your order or wait until the backordered item/s are back in stock.
Delivery within Australia
Delivery to any destination in Australia will be by standard Australia Post package services. Please allow 3 – 15 business days for delivery of your goods from the date on which the order is dispatched. A dispatch email will be sent when the goods are dispatched.
Rural delivery anywhere in Australia may incur additional freight costs; we will contact you prior to goods being dispatched if there are additional costs.
Delivery costs are calculated based on the information provided by the Customer at the time of placing the order. Where a delivery address is incomplete, incorrect or otherwise undeliverable, our postage providers (Australia Post) may charge additional fees for parcel returns and collections. These fees will be charged to the customer prior to re-release of the order. If this occurs, Culinary Science will make contact with the customer to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods).
Culinary Science is dedicated to providing products of the highest quality. We are confident you will love everything you have ordered, but if something isn’t right, please let us know.
Culinary Science will only accept returns for the following scenarios:
- Goods damaged or faulty prior to delivery.
- Goods that vary from their description on this website.
- Goods supplied incorrectly.
Our quality control teams inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.
Note: Please do not return any goods prior to making contact with us via contact(at)culinaryscience.com.au
Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method.
Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.
All returns should be sent with supporting documentation in original or appropriate packaging.
For any additional information on our return policies, please contact us via e-mail contact(at)culinaryscience.com.au
Payment policy and terms
Payment is accepted via PayPal. Transactions will be billed in Australian dollars. You will need to submit your credit card details at the time the order is placed on the website. A confirmation email is sent to confirm goods purchased and value of order.
You authorise www.culinaryscience.com.au via PayPal to debit the order value amount from your nominated credit card.
If your financial institution declines your nominated credit card, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment.